TABLE OF CONTENTS
I) DEFINITIONS 1
II) GENERAL DISCLAIMER 3
III) INFORMATION COLLECTED BY US 4
IV) NON-PERSONAL IDENTIFICATION INFORMATION 5
V) APP PERMISSIONS 5
VII) HOW WE USE COLLECTED INFORMATION 6
VIII) HOW WE PROTECT INFORMATION 7
IX) SHARING USER DATA 8
X) THIRD PARTY WEBSITES 10
XI) USER COVENANTS 10
XIII) YOUR ACCEPTANCE OF THIS POLICY 11
XIV) OPT-OUT AND CONTACTING US 11
XV) GRIEVANCE REDRESSAL MECHANISM 12
XVI) SEVERABILITY 12
XVII) GOVERNING LAW AND DISPUTE RESOLUTION 12
You agree and understand that MedCords is responsible for operation and maintenance of the Platform and all information collected and processed on the Platform is collected and processed by Us strictly in relation to Our business.
During your use of this Platform, we collect certain personal identification information from you in a variety of ways, including, but not limited to, when you visit our Platform, register on the Platform, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Platform. This information may be of the following nature:-
We may also collect other Sensitive Personal Data or Information about You when you use Our Services on the Platform. This information includes health information we receive from You or, on Your behalf, such as information or records relating to your medical or health history, health status and laboratory testing results, details of medical practitioner issuing the prescription, details of treatment plans and medication prescribed by a Medical Practitioner, dosage details such as frequency of dosage, alternative medication, medicines ordered by You through the Platform, diagnostic results, other health-related information and any other information inferred there from. We may also collect payment information such as Your payment card number, expiration date, billing and shipping address.
We may also store and process medical prescriptions, treatment notes, recommendations and other data generated by Medical Practitioners and Healthcare Professionals; on or through the Platform, and data shared by third parties such as diagnostics related information; prescription related information etc maybe retained on our records for the duration of you availing the Services or for any such period required or permitted under applicable law. However, any data/ information relating to an individual that is freely available or accessible in public domain or furnished under the Right to Information Act, 2005 or any other law shall not qualify as Sensitive Personal Data or Information.
We receive and store any information you enter on Our Platform or provide us in any other way. When you register on the Platform, we collect registration details such as phone number, name, geographical address and email address. We verify your phone number with the help of a one-time password sent to your phone number.
We may also collect information required for providing you Services on the Platform including, items you place in the cart, pharmaceutical, nutraceutical products including prescription drugs or over the counter (OTC) products you may order, facilitating booking a consultation with a Medical Practitioner, running diagnostic tests, etc. Further, we may also access and collect User interactions with our Channel Partners.
Further, we may also receive your corporate or business details like business registration licenses, personal identification documents, drug licence details, your sale and purchase history through our Platform, information related to your loan requests, any other financial information as provided by you on the Platform, and your interactions with the users of Aayu app.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Platform related activities.
We may collect Non-Personal Identification Information about Users whenever they interact with our Platform. Non-Personal Identification Information may include the browser name, the type of device and technical information about Users means of connection to our Platform, such as the operating system and the Internet service providers utilized and other similar information.
We may ask for the following app permissions from your device while you use or register on the Platform;
It is recommended that you set your location sharing 'Always' as it helps us to show you location specific data like availability of Services at your geographical area. This can be changed anytime in your device settings.
This helps us take a picture of You for photo identification and any document for directly uploading it to the App.
This access permission is needed to store and retrieve your uploads such as photo identifications, any document uploads, etc on your device.
This helps in assisting you with sharing content from our Platform to your contacts, make calls to Channel Partners, etc
This supports automatic OTP confirmation, so that you don't have to enter the authentication code manually and for us to send you payment related SMS confirmations.
This helps us to optimize your experience based on the WiFi’s strength and signals.
This helps to enable video consultations with users of Aayu app
This helps us to ensure that you receive instant updates about your orders, delivery time, our Services, etc
MedCords may collect and use User Data for the following purposes:
No administrator or employee or staff at MedCords will have knowledge of your password. It is important for you to protect against unauthorised access to your account, password, and device. Be sure to log off from the Platform when finished. MedCords does not undertake any liability for any unauthorised use of your account and password. If you suspect any unauthorised use of your account, you must immediately notify MedCords by sending an email to our contact email id. You shall be liable to indemnify MedCords due to any loss suffered by it due to such unauthorised use of your account and password.
We make all User Data accessible to our employees or Channel Partners only on a need-to-know basis, and bind all each of them to strict confidentiality obligations. MedCords may, therefore, retain and submit all such records to the appropriate authorities and our Channel Partners, who request access to such information. We also assist Users and help in accessing information related to them. Therefore, we may retain and submit all such records to the relevant Users.
Although we make best possible efforts to transmit and store all the User Data and information provided by you in a secure operating environment that is not open to public, you understand and acknowledge that there is no such thing as complete security and we do not guarantee that there will be no unintended disclosures of any User Data, information and potential security breaches. MedCords does not warrant any liability of any possible data or security breaches of its’ Service Provider who is appointed to store and process User Data.
Thus, notwithstanding the above, MedCords is not responsible for the confidentiality, security or distribution of User Data by our Channel Partners or any third parties outside the scope of our agreement with each of them. Further, you agree not to hold MedCords responsible for any breach of security or for any action of any third parties that receive your Personal Information or User Data or events that are beyond our reasonable control including, acts of government, computer hacking, unauthorized access to computer data and storage device, computer crashes, breach of security and encryption, poor quality of internet service or telephone service of the User etc.
We may store and access User Data regularly but MedCords does not engage in any practices which require analysis of User Data for any other purposes than necessary for facilitation of our Services. Our Platform is strictly an aggregator between Users, our Channel Partners and users of the Aayu App.
We do not sell, trade, or rent User Data to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our select Channel Partners for the purposes outlined in Clause VII above. We may use third party Service Providers to help us operate our business and the Platform or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Users are entitled to delete their account at any time by writing or calling to our contact details mentioned in this Policy.
Upon deletion of a User’s account, MedCords shall delete User Data available on the account at the request of the User but certain information pertaining to User Data might be retained by MedCords or its Channel Partners for our internal business use only.
Users may find advertising or other content on our Platform that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Platform. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Platform, is subject to that website's own terms and policies.
MedCords is at complete discretion to delete any information which violates the above term and/or may even restrict the responsible User to access the Platform with immediate effect for any or all future uses.
You may review, correct, update, change the information that you have provided by logging into Your account. However, You are not permitted to delete any part of the Personal Information or any other information generated on the Platform. You may request Us to delete the same. You may update Your information at any point by writing to Us at the details indicated below in the contact section.
If you do not agree to this Policy, please do not use our Platform. Your continued use of the Platform following the posting of changes to this Policy will be deemed as your acceptance to those changes.
You may communicate your objection to our continual use and/or disclosure of your Personal Information and SPDI for any of the purposes and in the manner as stated above at any time by contacting us at the details indicated below.
If you do not wish for us to continue using your information, and/or disclose your Personal Information and SPDI for any of the purposes and in the manner as stated above at any time, you may opt out of providing the same by contacting us at the details indicated below.
MedCords Healthcare Solutions Private Limited,
Plot no. 2 Basant Vihar Main Road,
Dadabari Ext. Kota Rajasthan - 324009
Email ID - email@example.com
MedCords Helpline- 781-681-1111
In accordance with the Information Technology Act, 2000 and Rules made thereunder, the name and contact details of the Grievance Officer are provided below:
Name: Vipin Verma
Address: Third floor, 1-ka-22, Kalptaru, Vigyan Nagar, Kota,
Kota, Rajasthan, 324005
For registering your complaint, please write to the Grievance Officer at the above-mentioned email address in relation to any violation of this Policy or the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.The Grievance Officer shall redress the complaint in accordance with the provisions of the Information Technology Act, 2000 and Rules made thereunder.
In the event that any provision and/or clause and/or term of this Policy is found to be invalid, void and unenforceable by a Court of any competent jurisdiction, then the remaining provisions will remain in force in accordance with the original intention of MedCords.
This Policy shall be governed by and interpreted and construed in accordance with the laws of India. The place of jurisdiction shall exclusively be in Kota, Rajasthan. In the event of any dispute arising out of this Policy the same shall be settled by a binding arbitration conducted by a sole arbitrator, appointed jointly by both parties and governed by the Arbitration and Conciliation Act, 1996 thereto and shall be conducted by the Arco Dispute Resolution Private Limited in accordance with their Arbitration Rules. The arbitral award will be final and binding upon the Parties. The seat and venue of arbitration shall be Kota, Rajasthan. The Parties can also opt to resolve the dispute(s) in order to reach amicable resolution through online mode via ODR/ Zoom/ Google Meet platform